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headquartered in knoxville, tennessee, edfinancial services is your student loan servicer. we provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. we've been in the student loan industry for over 25 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. it is our mission to do the right thing for our customers and each other.