coulter a, locock l, ziebland s, calabrese j. collecting data on patient experience is not enough: they must be used to improve care.

patient experience journal (pxj) is an international, multidisciplinary, and multi-method, open-access, peer-reviewed journal engaging research, proven practices and a range of perspectives, inclusive of patients and families, focused on understanding and improving patient experience. the journal is designed to share ideas and reinforce key concepts that impact the delivery of service, safety and quality and their influence on the experience of patients, residents and families across healthcare settings.